Reasonable Modification Policy
The purpose of the reasonable modification policy is to ensure that PrimeLife Enrichment offers equal and effective opportunities and access to public transportation services for persons with disabilities and full compliance with the provisions of the Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
PrimeLife Enrichment is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services and activities. PrimeLife Enrichment recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. PrimeLife Enrichment will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities PrimeLife Enrichment does not discriminate on the basis of disability in admission to, participation in, or receipt of services and benefits under any transit program or activity PrimeLife Enrichment will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.
No qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities PrimeLife Enrichment, or be subject to discrimination by PrimeLife Enrichment.
A reasonable modification is a change or exception to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities. PrimeLife Enrichment will make reasonable modifications to policies, practices and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
For the purposes of this section, the term reasonable accommodation shall be interpreted in a manner consistent with the term ‘‘reasonable modifications’’ as set forth in the Americans with Disabilities Act Title II regulations at 28 CFR 35.130(b)(7), and not as it is defined or interpreted for the purposes of employment discrimination under Title I of the ADA (42 U.S.C. 12111–12112) and its implementing regulations at 29 CFR part 1630.
An individual is eligible to be considered to receive a reasonable modification if that individual has: a physical or mental impairment that substantially limits one or more of the major life activities of such individual; a record of such impairment; or been regarded as having such impairment.
PrimeLife Enrichment shall make information about how to contact PrimeLife Enrichment to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. PrimeLife Enrichment shall follow these procedures in taking requests:
Requests for accommodation may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is made.
The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
When a request for accommodation is made, PrimeLife Enrichment and the individual requesting an accommodation must engage in a good faith interactive process to determine what, if any accommodation shall be provided. The individual and PrimeLife Enrichment must communicate with each other about the request, the process for determining whether an accommodation will be provided, and the potential accommodations. Communication is a priority throughout the entire process.
PrimeLife Enrichment will process requests for reasonable accommodation and then provide accommodations, where appropriate, in as short a time frame as reasonably possible. PrimeLife Enrichment recognizes, however, that the time necessary to process a request will depend on the nature of the accommodation(s) requested and whether it is necessary to obtain supporting information.
As soon as PrimeLife Enrichment determines that a reasonable accommodation will be provided, that decision shall be immediately communicated to the individual. This notice must be in writing in order to maintain the required information for reporting purposes. Upon request, alternative means of response will be provided.
In choosing among alternatives for meeting nondiscrimination and accessibility requirements with respect to new, altered, or existing facilities, or designated or specified transportation services, PrimeLife Enrichment shall give priority to those methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to the needs of individuals with disabilities.
As soon as PrimeLife Enrichment determines that a request for reasonable accommodation will be denied, PrimeLife Enrichment will communicate the basis for the decision in writing to the individual requesting the modification. The explanation for the denial will clearly state:
PrimeLife Enrichment has a process for investigating and tracking complaints from qualified individuals. These procedures shall be posted on the PrimeLife Enrichment’s website and will be provided to any individual where the PrimeLife Enrichment has denied a request for accommodation. The process and any forms necessary to file a complaint are readily available from the web. Alternative means of filing complaints, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
Any person who believes she or he has been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting a PrimeLife Enrichment’s Reasonable Modification Complaint Form. PrimeLife Enrichment investigates complaints received no more than 30 days after receipt. PrimeLife Enrichment will process complaints that are complete. Once the complaint is received, the complainant will receive an acknowledgement of receipt. If more information is needed to resolve the complaint PrimeLife Enrichment may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to PrimeLife Enrichment.
If PrimeLife Enrichment is not contacted by the complainant or does not receive the additional information within 30 business days, the PrimeLife Enrichment may administratively close the complaint. In addition, a complaint may be administratively closed if the complainant no longer wishes to pursue their case.
After PrimeLife Enrichment investigates the complaint, a decision will be rendered in writing to the complainant. PrimeLife Enrichment will issue either a Letter of Closure or Letter of Finding.
If the complainant disagrees with the decision of PrimeLife Enrichment ,an opportunity to appeal the decision may be pursued provided the complaint files notice of appeal within 21 days of the initial decision of PrimeLife Enrichment.
In the event of appeal, the complainant will be granted all due process, including the ability to be present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.
PrimeLife Enrichment shall designate one official within the organization responsible for processing reasonable modification requests and handling complaints. This individual is:
Cindy McNeely, Transportation Coordinator
1078 Third Ave SW
Carmel, IN 46032
317-815-7000 x 205
PrimeLife Enrichment will maintain all records related to reasonable modification requests and denials for at least three (3) years.
Reasonable Modification Complaint Form
Name:____________________________________________________ Date: ______________
Address:__________________________________________________ Zip Code:____________
Home Telephone:_________________________________________ Cell:__________________
Date of Incident:______________
Please explain as clearly as possible what happened and how you were discriminated against. Indicate who was involved. Be sure to include the names and contact information for any witnesses. If more space is needed, you may use the back of this form.
Please sign below. You may attach any written materials or other information that you think is relevant to your complaint.
Mail to: PrimeLife Enrichment, Inc., 1078 Third Ave SW, Carmel, IN 46032