PrimeLife Enrichment, Inc. (PLE) is committed to providing equal access and opportunity to qualified individuals with disabilities in accordance with Americans with Disabilities Act (ADA). PLE recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures.  A reasonable modification is a change or exception to a policy, practice or procedure that allows disabled individuals to have equal access to programs, services and activities.  PLE will make reasonable modifications to policies, practices and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:

  • Making the accommodation would fundamentally alter the nature of the transportation service.
  • Making the accommodation would create a direct threat to the health or safety of other passengers.
  • The individual with a disability is able to fully use PLE without the accommodation being made.

Whenever feasible, PLE requests that individuals make timely requests for modifications, i.e., before PLE is expected to provide the modified service.  To request a reasonable modification or obtain more information, contact the PLE Transportation Department at 317-815-7000, option 1, or email, or write to or visit our Enrichment Center located at 1078 third Ave. SW, Carmel, IN 46032. PLE will process requests and then provide modifications, where appropriate, in as short a time frame as reasonably possible.  As soon as deciding about providing a modification, PLE will immediately communicate the decision to the individual.  PLE will issue a notification of the decision in writing and/or via email.

Any person who believes they have been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting an ADA Complaint Form.

PLE investigates complaints received no more than 30 days after receipt.  After PLE investigates the complaint, a decision will be rendered in writing and/or via email to the complainant.  If a complainant disagrees with the decision of PLE, an opportunity to appeal the decision may be pursued provided the complainant files notice of appeal within 21 days of PLE’s initial decision.  In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.